PLEASE NOTE: due to Royal Mail strikes, sample deliveries will be disrupted so please avoid sending samples during or just before published strike dates. Any urgent samples must be sent via Special Delivery as standard post will not be delivered over the strike dates. Orders will be dispatched as normal but may be subject to delays. Full details of planned disruption are on the Royal Mail website. Many thanks for your understanding.

Company Privacy Policy

Wormcount.com Veterinary Laboratory Ltd is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 

For the purpose of the EU General Data Protection Regulation (GDPR) 2018), the data controller is:

Wormcount.com Veterinary Laboratory Ltd
Boughton Mill Farm
Welford Road
Chapel Brampton
Northampton
NN6 8AB

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process information that you provide by completing forms provided by us. This includes information provided when you complete our on-line accounts form and ‘contact us’ form or information slips included in sample collection kits. If you contact us, we may keep a record of that correspondence. We hold details of transactions you carry out through our site, by email, letter or by telephone and of the fulfilment of your orders. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.  This will be totally anonymous.

STORING YOUR PERSONAL DATA 

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features designed to prevent unauthorised access. 

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

To provide you with information, products or services that you request from us, where you have consented to be contacted for such purposes by phone, email or contact form.

To carry out our obligations arising from any contracts entered into between you and us.

To notify you about changes to our service.

COMMUNICATING WITH YOU ONCE AN ORDER IS MADE

We will only communicate with you to carry out the process that you have contracted with us to provide.  This includes (but is not limited to) acknowledging your order, sending results of screens and tests carried out on samples provided by you, responding to contact from you, and informing you of issues with the samples you provide or the order you have made.  

We will also respond to your positive request for reminders when your next screens are due.  This will require a positive action from you on our Laboratory request form contained in your collection kit each time you submit one.  The response from us will be via email.

DISCLOSURE OF YOUR INFORMATION

We will never sell, share or otherwise disclose your personal data to any third party for marketing purposes.

We may however, disclose your personal information to third parties in order to reasonably carry out the purpose of our business for example;

1.  In the event that we contract with a relevant partner to manage our on-line presence, we may permit them to access your data on our behalf, subject to them offering you the same protection as these terms and conditions offer you.

2.  If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Wormcount.com Veterinary Laboratory Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of animal welfare, fraud protection and credit risk reduction.

3.  In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. 

DATA SECURITY

Protection of your personal data is a priority to Wormcount.com Veterinary Laboratory Ltd and we aim to comply with the terms of GDPR.  Our safeguards are based on industry standards and we aim to protect your data from disclosure, loss or unauthorised access.  Due to the nature of the ordering, contact and results process of our business it is necessary to make contact via email or  the internet.  Please be aware that we cannot be held responsible for data breaches caused when using these media.

COOKIES

Our website uses a variety of cookies that collect anonymous information about our website users for analytical purposes.